Frequently Asked Questions


  • What courier do you use? We ship our orders with The post office & DHL GO GREEN, DHL's climate-neutral shipping option, any further questions please email us at
  • How do I return an item? Click here 
  • What's your returns policy? Click here 
  • Can I exchange an item? We can only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at and return your item(s) to us.
  • What do you do with return orders? Do you dispose of anything? We avoid disposing of anything where possible! We clean up and restore returned items. Every return is checked on an individual basis. 
  • I've received a faulty item, what should I do? Please contact our team at
  • Can I cancel my order? Please contact our team at
  • What is Reflexone's Code of Ethics? Click here